Refund and Returns Policy
At Country Candles and Soap, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our refund and returns policy below:
Returns
You have [number of days] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at [email address] with your order number and reason for return. Once your return is approved, you will be provided with instructions on how to return the item.
Please note that customers are responsible for the cost of return shipping unless the item arrived damaged or defective.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you would like to exchange an item for a different one, please contact us at [email address] with your order number and details of the exchange. We will work with you to facilitate the exchange process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email address] with photos of the damaged or defective item and your order number. We will gladly replace the item or provide a refund as necessary.
Contact Us
If you have any questions or concerns about our refund and returns policy, please contact us at [email address].
